Refund policy

Jover Refund & Warranty Policy

30-Day Happiness Guarantee

We want you to love your Jover. That’s why we offer a 30-Day Happiness Guarantee on all purchases made at JoverCover.com. Try it out at home—if it’s not the right fit for any reason, simply send it back within 30 days for a full refund, including your original shipping. 

Please note: Return shipping is your responsibility. This guarantee applies only to purchases made directly through JoverCover.com. For items purchased through another retailer, please contact them directly for return instructions.

How to Return

To start a return, email us at CustomerCare@JoverCover.com with your order details. We will provide you with a Return Authorization Number and simple instructions within three business days.

Once your return is received, please allow up to 1–2 weeks for your refund to be processed back to your original payment method. If you don’t see your refund after that time, reach out and we’ll help.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, we’ll make it right at no cost to you. Please email us within 30 days of receiving your order with your order details and photos, and we’ll respond within three business days to arrange a replacement or refund.

Exceptions

  • Sale items are final sale
  • Gift cards cannot be returned

Exchanges

We do not offer direct exchanges. If you’d like a different style, simply return your item and place a new order at JoverCover.com.

Limited Warranty

Jover takes pride in quality craftsmanship. We guarantee that your Jover Walker Cover will be free from defects in materials and workmanship for 90 days from the date of purchase. If a defect occurs during this period, we will replace the product free of charge.

This warranty does not cover:

  • Normal wear and tear
  • Damage from accidents, abuse, or neglect
  • Failure to follow care instructions or to use the product as intended
  • Third-party modifications or repairs

To file a warranty claim, please email CustomerCare@JoverCover.com with your order details, date of purchase, and photos of the defect. We’ll respond within three business days.

Warranty Disclaimer

This limited warranty applies only to the original purchaser and to products bought from JoverCover.com or an authorized retailer. Remedies are limited to product replacement.

While we always want you to be happy with your Jover, please note that this warranty does not cover incidental or consequential damages (for example, any costs beyond replacing the product), except where prohibited by law.

Questions?

We’re here to help! Reach us anytime at CustomerCare@JoverCover.com.

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