Frequently Asked Questions
HOW DO I KNOW IF JOVER WILL FIT MY WALKER?
Jover covers are designed to fit the standard metal folding walker (both with and without front wheels) and fit most major brands. Covers best fit walker models with a hand grip to side bar distance of approximately 16" (give or take an inch). For walkers with greater hand grip to side bar measurements, simply secure the side closures without wrapping the cover flaps around the bottom side bar.
WHAT IS YOUR RETURN POLICY?
Customer satisfaction is Jover's highest priority. If your Jover does not fit, is damaged, or you are otherwise dissatisfied, contact us at customercare@jovercover.com.
HOW DO I FIT THE WALKER COVER ONTO MY WALKER?
Our walker cover is one piece and has six hook-and-loop attachments to easily secure the cover directly to the top, sides, and four legs of your walker. For a more detailed explanation, please view our Attachment Instructions.
IS THE JOVER WALKER COVER WASHABLE?
Yes, your Jover Walker Cover is machine washable. Machine wash separately in cold, delicate cycle. Do not bleach. Tumble dry low. If desired, iron on low heat.
DO I NEED TO REMOVE THE JOVER BEFORE FOLDING MY WALKER?
If your walker is a standard metal folding walker with a push-button folding mechanism, you should not have to remove the walker cover before folding your walker. To prevent possible wear from the closing mechanism, detach the hook-and-loop closure over the front bar before folding.
WHERE CAN I FIND JOVERS IN STORES?
Jover covers are available at select retail stores. See the Store Locator for specific locations.
CAN I ORDER A CUSTOMIZED JOVER IN A SPECIFIC COLOR OR WITH MY LOGO?
Yes, Jover is now taking bulk custom orders. Please contact orders@jovercover.com for more information.
CAN I RETURN AN ITEM I ORDERED?
In general, Jover accepts returns for purchases made in our jovercover.com online store that are in re-sellable condition within 30 days of purchase for a full refund to the original
payment method. All returns must be in re-sellable condition, meaning that the product must be unused and unwashed and must be in the original, intact product packaging. Read Jover’s full return policy here: Return Policy. [Link to Return Policy – new window].
HOW DO I REQUEST A RETURN?
Please email customercare@jovercover.com with the email subject “Return Authorization Request”. In the body, please include (1) the name and email address associated with the order; (2) the order number and date of purchase; (3) the reason for your return; and (4) product photos if items are damaged or incorrect. We will respond to your request within three business days. If you are eligible for a return, Jover will provide you with a Return Authorization Number and instructions. Read Jover’s full return policy here: Return Policy. [Link to Return Policy – new window].
HOW DO I CHECK THE STATUS OF MY RETURN REQUEST OR REFUND?
Jover strives to respond to all return requests within three business days. If you have not heard from us within three business days of your request, please send a follow-up email to us at customercare@jovercover.com.
If your return tracking shows as “delivered” and you have not received a refund after such time, please send an email to customercare@jovercover.com with the email subject “Refund Status.” In the body, please include: (1) the name and email address associated with the order; (2) the order number and return authorization; (3) number and the date of purchase; and (4) an explanation of your inquiry. Please allow up to two to three weeks for your return and refund to be processed after receipt of your return.
CAN I EXCHANGE AN ITEM I ORDERED?
Jover does not offer direct exchanges, but you may follow our product return instructions to return the item you wish to exchange and place a new order for the desired replacement item via our online store at jovercover.com.
DOES THE JOVER WALKER COVER COME WITH A WARRANTY?
Yes. Jover offers a limited warranty against defects in workmanship and materials for a period of 90 days following the date of purchase. Read Jover’s Limited Warranty for a complete explanation of its terms, limitations, and conditions. [Link “Limited Warranty” to the limited warranty section.]